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At TrustStride, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
30-Day Return Window You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging.
How to Start a Return Contact us at HELLO.TRUSTSTRIDE@HOTMAIL.COM with your order number and reason for return. We'll send you the return instructions and address.
Return Shipping [Choisis une option : "Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect." OU "We offer free returns — a prepaid label will be provided."]
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 14 days.
Damaged or Faulty Items If your TrustStride cane arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a free replacement or full refund.
Your Legal Right to Cancel (UK Consumer Contracts Regulations 2013) In addition to our 30-day policy, UK customers have a statutory right to cancel their order within 14 days of receiving the goods, without giving any reason. To exercise this right, contact us within that period. You'll receive a full refund, including standard delivery costs, within 14 days of us receiving the returned item.
Non-Returnable Items [Précise s'il y a des exceptions, ex : produits personnalisés, articles en promotion, etc. — sinon supprime cette section.]
Questions? Reach us at HELLO.TRUSTSTRIDE@HOTMAIL.COM.
